Refund Policy

Last Updated: August 9, 2026

Thank you for shopping with TC-Zmonap.

We want every customer and pet to have a positive experience. If you are not satisfied with your purchase, please review our refund policy below.

---

Returns

Due to the nature of pet supplements and wellness products, we accept returns under the following conditions:

• The item must be unopened;
• The product must be unused;
• The return request must be submitted within 30 days of delivery.

Products that have been opened, used, or consumed may not be eligible for return due to health and safety considerations.

---

Return Process

To request a return, please contact us:

Email:
fuchaozheng548@gmail.com

Please include:

• Order number;
• Customer name;
• Reason for return;
• Photos of the product if applicable.

Do not send products back without contacting us first.

---

Refunds

Once your return is received and inspected, we will notify you regarding your refund approval.

Approved refunds will be issued to the original payment method.

Please allow several business days for your payment provider to process the refund.

---

Damaged or Incorrect Orders

If you receive:

• A damaged product;
• Incorrect item;
• Missing item;

please contact us within 7 days of delivery.

We will review the issue and provide an appropriate solution.

---

Non-Refundable Items

The following items may not be eligible for refunds:

• Opened supplements;
• Used products;
• Gift cards;
• Clearance items.

---

Contact Us

TC-Zmonap

Email:
fuchaozheng548@gmail.com